I left a callback number and a Seagate rep called me back in a few minutes. I called mid-morning on a weekday and the lines were full. Service will be provided during normal business hours only. NOTE: THIS SERVICE PLAN MAY PROVIDE NO COVERAGE IF YOU MAKE UNAUTHORIZED ATTEMPTS TO RETRIEVE THE DAMAGED OR LOST DATA (SEE “WHAT IS NOT COVERED” BELOW).You may be required to provide a copy of Your proof of purchase for Your Service Plan and Equipment (sales receipts) at time of service.For faster service, please have Your dated proof of purchase (sales receipts) and Service Plan number available when You place the call.You will be instructed on the next steps for filing a claim under this Service Plan.WHAT TO DO IF YOUR EQUIPMENT REQUIRES SERVICE: Call the Administrator at 1-80 and explain the problem.To open my claim, I called the number that was in my email from the service provider. This could happen if you didn’t properly eject your drive, or if you accidentally did a quick format on it. All my files were there, but they couldn’t be accessed. Some of the data at the front of the drive had become corrupted, and so Windows couldn’t tell that the drive WAS properly formatted already. I happen to know that what I was experiencing was a logical disk failure. It kept saying “You need to format the disk in drive D: before you can use it.” Uh oh. I put a bunch of photos onto my thumb drive and then when I plugged it in, Windows 10 wouldn’t read it. Filing an Amazon Rescue Data Recovery Service PlanĪ few months ago, I experienced a data loss scenario. Then, right before it expires, put it through its paces. The next step is to forget about the plan for about a year as I did. So, for now, it looks like Seagate is who provides your data recovery services.Īfter your checkout with Amazon, you’ll get an email from the service provider with your plan details.Īnd that’s it. If you look at the actual product page and scroll down to the Warranty PDF, you can see that FA Service Plan is actually the Seagate Rescue Service Plan. I imagine if a vendor behaves badly, Amazon drops them from the program.Īs of the time of this writing, when you browse through the data recovery service plans, you see two sellers: FA Service Plans and Seagate. The bullets you see are just the rules of the program that Amazon has put together, and it’s not the actual agreement you’re entering into with the vendor. It could be one of any third-party vendors who participate in the program. The seller is listed as After Solutions, who is not a company either. So, who are the “they” who are recovering your data? It’s not Amazon. There’s free shipping to and from the lab and you can tack on a recovery service plan within 30 days of purchase. You can read more about it, but the gist of it is that if your drive or disk fails, they’ll recover the data or refund the money you paid for the recovery plan itself. If you opt-out, Amazon, in a very pushy fashion, will show you a pop-up about it. You can see the checkboxes right above the “Add to Cart” button. When you buy a hard drive, thumb drive, SD card, USB drive, or some other kind of storage device off Amazon, you’ll be prompted to add a data recovery service plan. Here’s how the Amazon Rescue Data Recovery Services work: Amazon Data Recovery Plan Review – Rescue Data Recovery Services I’ll tell you what happened and why I think that. I have some updates and clarifications near the end of the review. Update: The folks at Seagate reached out to me after reading this blog post. But I’m not sure that I would recommend the extra investment. Then, I broke it and got to test out the service. I bought a $2 1-year data protection plan for a 16 GB USB drive from SanDisk. But then again, it’s Amazon, which has been pretty good to me so far from a customer service standpoint.
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